Results 1 to 10 of 10

Thread: EasyFile version 7.1.6 - Viewer

  1. #1
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Umkomaas
    Posts
    2,791
    Thanks
    244
    Thanked 365 Times in 321 Posts

    EasyFile version 7.1.6 - Viewer

    The EMP501 August Reconciliation season has opened once again with updates to e@syfile to be done first.

    Mine normally suggests an automatic update which "usually" works. This time I got as far as getting the figures from SARS and I was told that the e@syfile viewer was not installed.

    So off to a full download and install. All seemed to go well and the viewer was installed.

    Back to getting the figures from SARS and the viewer just hangs. Three little dots displayed on the screen suggesting that it is working but nothing happens. I tried uninstalling JAVA (as the new e@syfile uses the 32-bit Java version that installs with version 7.1.6 which is Zulu JRE 8.46.0.19 (8u252) or 1.8.0.252

    Tried reinstalling - tried uninstalling and reinstalling - tried loading backup and re-loading the payroll ... nothing.

    Tried looking at February's reconciliation and the viewer works! So something seems to be wrong somewhere.

    Anyone else have this problem?
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

  2. #2
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Umkomaas
    Posts
    2,791
    Thanks
    244
    Thanked 365 Times in 321 Posts
    Tried something different today.

    I restored a backup and this time said that I did not want to import the figures from SARS and the viewer worked.
    So the problem seems to be the import from SARS rather than the viewer as such.
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

  3. #3
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Umkomaas
    Posts
    2,791
    Thanks
    244
    Thanked 365 Times in 321 Posts
    Loaded EasyFile this morning and was told that there was another update to their EasyFile Viewer ... so hopefully that solves the problem.
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

  4. #4
    Gold Member
    Join Date
    Feb 2016
    Location
    Johannesburg
    Posts
    643
    Thanks
    65
    Thanked 184 Times in 164 Posts
    Mike is that viewer 1.3.1?

  5. #5
    Gold Member
    Join Date
    Feb 2016
    Location
    Johannesburg
    Posts
    643
    Thanks
    65
    Thanked 184 Times in 164 Posts
    I am having the same issues and am hoping you have overcome yours.

  6. #6
    Site Caretaker Dave A's Avatar
    Join Date
    May 2006
    Location
    Durban, South Africa
    Posts
    22,304
    Thanks
    3,239
    Thanked 2,634 Times in 2,219 Posts
    Blog Entries
    12


    For me the e@syFile upgrade process failed with error message:

    Sorry. An error has occurred.
    The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author.

    I tried downloading the full version and installing. I had to authorise the Java version install. But after that I had the same error as above.

    I suppose the next thing to try is uninstalling the current install, then installing the download...
    Might give that a go tomorrow if I feel like getting frustrated.

  7. #7
    Site Caretaker Dave A's Avatar
    Join Date
    May 2006
    Location
    Durban, South Africa
    Posts
    22,304
    Thanks
    3,239
    Thanked 2,634 Times in 2,219 Posts
    Blog Entries
    12
    Quote Originally Posted by Dave A View Post
    I suppose the next thing to try is uninstalling the current install, then installing the download...
    Uninstalling e@syFile, Adobe AIR and the Java apps solved the certificate part of the upgrade problem.

    From there everything seemed to be going fine until I got to where Mike and Andromeda snagged. And I got snagged too.
    I got past it by:
    1. saving the download for the 1.3.1 viewer to my Downloads folder (rather than the obscure location the program seemed to want to save it to) as it seems the setup file that is downloaded does not autorun
    2. ran the setup file from the download folder
    3. closed the blank Viewer window
    4. restarted the View of return process under Declaration and proceeded to completion.

    Hopefully that helps anyone else who gets stuck with the Viewer upgrade issue.

  8. #8
    New Member
    Join Date
    Mar 2018
    Location
    Sedgefield Western Cape
    Posts
    8
    Thanks
    3
    Thanked 1 Time in 1 Post
    It seems that Java 7.80 is required for e@syfile to work, mine was deleted when I up[dated my Java and I cannot seem to find a copy of it on the web.

    Does any one of the members have an install file of it available, it will be greatly appreciated.

    Many thanks

  9. #9
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Umkomaas
    Posts
    2,791
    Thanks
    244
    Thanked 365 Times in 321 Posts
    Hi Rene - The new e@syfile uses the 32-bit Java version that installs with version 7.1.6 which is Zulu JRE 8.46.0.19 (8u252) or 1.8.0.252


    But you can download Java version 7 from the following link if you want a copy:
    https://www.oracle.com/java/technolo...downloads.html
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

  10. #10
    Gold Member
    Join Date
    Feb 2016
    Location
    Johannesburg
    Posts
    643
    Thanks
    65
    Thanked 184 Times in 164 Posts
    Hi Mike

    We now find that there is one particular computer in our office that works properly with it.

    As far as we can tell everything is the same, except the operating systems. The other computers ... no luck.

  11. Thanks given for this post:

    Mike C (06-Oct-21)

Similar Threads

  1. Converting a file from Partner version 14 to Express version 12
    By Estelle123 in forum Accounting Forum
    Replies: 3
    Last Post: 04-May-16, 11:31 AM
  2. DXF viewer
    By ians in forum General Chat Forum
    Replies: 1
    Last Post: 24-Oct-14, 11:45 AM
  3. Team Viewer
    By Martinco in forum Technology Forum
    Replies: 6
    Last Post: 28-Jul-11, 09:06 AM
  4. Trouble with Win Picture and fax viewer XP sp 3
    By Martinco in forum Technology Forum
    Replies: 11
    Last Post: 25-Jan-10, 07:22 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •