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Thread: Pastel - Error message: The account entered is the Customer Control Account and cannot be used ??!

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    Pastel - Error message: The account entered is the Customer Control Account and cannot be used ??!

    Good day

    I hope someone can assist: When posting Y-E journals (there is a balance on the Customer Control Account that needs to be credited) I get the following message:

    The account entered is the Customer Control Account and cannot be used. To select an existing account press F5 or click on the icon on the field. To create a new account press F6.

    This doesn't make sense, as there is a balance on that account...

    I have tried to find and delete Accbtn files or open batches, there are none... also no recurring batches. I have also run "delete history" with no positive result.

    Thank you!

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    Diamond Member Mike C's Avatar
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    Hi Maryke1 - look at this link from Kevin Smith concerning Customer Control Account.

    https://www.theforumsa.co.za/forums/...ount-in-Pastel
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

  3. Thanks given for this post:

    Maryke1 (24-Aug-21)

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