I find that knowledge is very superficial. It is as if people feel that they can look anything up at any time on the internet. Another thing is that technological advancement kinda causes the loss of the need of deeper understanding. Millions of people can program Arduino (using internet sourced code) to do things yet they don't know the difference between volts and amps. Lets call this the "black box effect" - they can tell you about the inputs and outputs but they don't understand the inner workings of the box - which is the same as modern social media, general media or politics for that matter. They squabble about superficiality yet the important things in their own lives is a mystery to them.
Another thing I find is that lots of people (including public facing staff) will be on Whatsapp or whatever social media platform while you speak to them. You get to the counter and try to have a conversation with a sales person but they are totally engrossed in their own little screen world that they hardly hear you. The little screen robs them of their already limited attention span.
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