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Thread: Pastel 19 GL Account issue

  1. #1
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    Pastel 19 GL Account issue

    Good Morning,

    I am looking for assistance with a peculiar problem on one of my companies.

    I have a base account 1000/000, and sub accounts under that. Somehow, the financial figures have landed in the base account. being a base account i cant transfer from it to its sub accounts.

    I thought that since there was no financial data AT ALL in the sub accounts i could delete them and be able to move the finances.

    I was able to delete 3 of the sub accounts, but not the last one. it has no financial value in it. when i try and delete it the system says that that sub account is in an open batch.

    I have checked in all the open batches and apart from there being none - i still cant delete this sub account or move the money from the base to this sub account in question.

    Could someone please help me with a little guidance.

    Kind Regards

  2. #2
    Diamond Member Neville Bailey's Avatar
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    It sounds like you have some data corruption.

    Please email me direct - we can arrange a remote session.
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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