Hi All,
Ten months ago I supplied and installed a 1kW UPS for a client. A steel box with inverter and 2x 100Ah 12V batteries. The load is a TV, DSTV, router and some LED downlights.
Ten months later the batteries have lost capacity and do not last for the required 2 hours of load shedding.
He complained, I fetched the batteries and returned them to my supplier who has returned them to her supplier who is the importer (I think).
Of course the importer is looking for any excuse not to honour the 12 month guarantee and has been asking for charging voltages and inverter specs etc. which I have supplied.
I am constantly nagging my supplier and I believe she is nagging hers.
Now he is threatening to sue me for the faulty batteries.
As I understand it the manufacturer carries the guarantee not the supplier?
What more can I do?
Help!
Paul
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