Results 1 to 7 of 7

Thread: e@syfile not generating certificates

  1. #1
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Umkomaas
    Posts
    2,850
    Thanks
    249
    Thanked 371 Times in 327 Posts

    e@syfile not generating certificates

    I did my EMP501 reconciliation this morning on e@syfile v7.1.0 and all went well with the submission until I requested the IRP5/IT3a certificates to be exported to my computer.

    Although no error was generated there seems to be a problem with this action.

    Luckily I had printed a copy of the EMP501 to pdf for my records and am able to generate certificates from the payroll (if needed).

    Has anyone else experienced this hassle this year?
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

  2. #2
    Gold Member
    Join Date
    Feb 2016
    Location
    Johannesburg
    Posts
    713
    Thanks
    74
    Thanked 199 Times in 178 Posts
    Mike I have the same issue. It goes through the motion ... but zip.

  3. Thanks given for this post:

    Mike C (15-Apr-21)

  4. #3
    Gold Member
    Join Date
    Feb 2016
    Location
    Johannesburg
    Posts
    713
    Thanks
    74
    Thanked 199 Times in 178 Posts
    Quote Originally Posted by Andromeda View Post
    Mike I have the same issue. It goes through the motion ... but zip.
    The solution was to reinstall easyfile. Not update; a reinstall.

  5. Thank given for this post:

    Dave A (22-Apr-21), Mike C (22-Apr-21)

  6. #4
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Umkomaas
    Posts
    2,850
    Thanks
    249
    Thanked 371 Times in 327 Posts
    Hi Andromeda - Thank you for that. Was not too sure whether I had to uninstall the present version, but went ahead and installed over it. All working now.
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

  7. #5
    Gold Member
    Join Date
    Feb 2016
    Location
    Johannesburg
    Posts
    713
    Thanks
    74
    Thanked 199 Times in 178 Posts
    Quote Originally Posted by Mike C View Post
    Hi Andromeda - Thank you for that. Was not too sure whether I had to uninstall the present version, but went ahead and installed over it. All working now.
    Sorry yes, I just installed over the old installation.

  8. #6
    Site Caretaker Dave A's Avatar
    Join Date
    May 2006
    Location
    Durban, South Africa
    Posts
    22,648
    Thanks
    3,304
    Thanked 2,676 Times in 2,257 Posts
    Blog Entries
    12
    For what it may be worth, I did not have to reinstall, but managed to generate the certificates via Utilities>Generate IRP5 / IT3(a) PDF's

  9. Thanks given for this post:

    Andromeda (21-May-21)

  10. #7
    New Member
    Join Date
    May 2021
    Location
    Durban
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    uninstall Java and download zulu Java
    Last edited by Dave A; 21-May-21 at 07:23 AM.

Similar Threads

  1. [Question] Generating sales?
    By SMkhombo in forum Business Online Forum
    Replies: 4
    Last Post: 21-Oct-19, 08:01 PM
  2. [Question] PASTEL PARTNER NOT GENERATING EMAIL
    By AneldaB in forum Accounting Forum
    Replies: 2
    Last Post: 05-Sep-16, 04:04 PM
  3. E@syfile 6.2.2
    By Kelli Gilmour in forum Tax Forum
    Replies: 4
    Last Post: 01-Aug-13, 08:34 AM
  4. Replies: 18
    Last Post: 08-Mar-11, 10:22 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •