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Thread: Proving poor performance

  1. #11
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    Quote Originally Posted by Dave A View Post
    So if someone is coming in for tyres, they go to the one rep, but if they are coming in for shocks, brakes, non-tyres they go to the other rep - do I understand that right?
    Yes basically. The 'non-tyres' guy though will, when someone approaches him about tyres, sell tyres. The tyres guy however will just say "you have to speak to him about that" when approach by a customer enquiring about anything 'non-tyres'

    I should mention the catalyst for me asking here. The 'tyre guy' actually asked me to lower his target (or threshold if you will) so he can achieve it... a target that used to be achieved before he started here, and hasn't been increased since 2018...

  2. #12
    Site Caretaker Dave A's Avatar
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    If both reps are equally available for approach by the customer, it sounds like the "tyres only" rep's failure to hit target is self induced...

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