Hi everyone
Doing a bank recon using Pastel Partner 50C. A payment was missing from the bank recon. The same payment appears in a 'General ledger, Entry type details' report but not in 'General ledger, Cash book details' report. Pastel Support say "the flag that marks it as a cashbook transaction is not set for that transaction". They have suggested sending a backup to them and waiting 24-48 hours for them to repair. Don't want to have up to 2 days without Pastel. Does anyone know how to fix this without sending a backup to Pastel.
Interestingly the bank reconciles as if I've ticked the amount in the bank reconciliation. So it's in the bank somewhere.
Thanks
Gregg
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