Good morning,

I apologise for the newbie question, and if I'm posting in the incorrect spot, please redirect me

I have been retrenched as at the 30th September 2020. The company has issued me with my certificate of service, detailing all UIF deductions in my time with them (16 years, 5 months).

I registered on Ufiling, which went off without a hitch, including uploading and confirming my banking details. When I want to start the unemployment benefit claims process, I immediately get a popup which says " your employment history does not exist. Please contact your employer to submit your employment history or lodge a dispute via the ufiling dispute functionality".

The company applied for and got TERS benefits for me in April and June of this year, after which they said that it was too much hassle, and paid my salary as per normal.

I cannot find the ufiling dispute functionality on the site, but have mailed "ufilingsupport@uif.gov.za", no response as yet.

Can anyone perhaps give advice or assist as to where to from here ?

Many thanks in advance, Theresa