Results 1 to 2 of 2

Thread: Pastel Xpress 19.3.1

  1. #1
    New Member
    Join Date
    Sep 2020
    Location
    Hartbeespoort
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Pastel Xpress 19.3.1

    Morning to all.

    Im totally confused by now.

    We are running pastel xpress 19.3.1 with no problems for sometime now.

    After we updated from windows 7 to 10 we started to experience some problems. After we do a customer invoice everything is fine. We update and go back to a statement and everything is still fine. The invoice is showing and the line is blue so you can access it. After a while when you go back the lines turn to black and you can see the invoice on the statement but cant go into it. Nor can you ever reprint it again.

    Please help me.

    Greetings
    Franciska

  2. #2
    Silver Member
    Join Date
    Aug 2018
    Location
    Johannesburg
    Posts
    221
    Thanks
    0
    Thanked 33 Times in 29 Posts
    Pastel drills down according to reference. If you have done a cashbook receipt and used the invoice number as your reference, you might not be able to drill down to the document. If you have a corruption in your history header file, you also will not be able to reprint the document. Test this by going into view - customers - reprint document - tax invoice. Put in that invoice number in the start and end, and see if it prints to screen. If it does, your history header file is probably ok, and I would look at the references when receipting in the cashbook.

Similar Threads

  1. [Opinion] Date vs Period options per entry type in Pastel Partner and Pastel Xpress
    By Alec Candiotes in forum Accounting Forum
    Replies: 6
    Last Post: 01-Sep-19, 07:42 AM
  2. Pastel Xpress 14
    By pkantor in forum Accounting Forum
    Replies: 2
    Last Post: 23-May-19, 09:48 PM
  3. Replies: 3
    Last Post: 19-Jul-18, 11:49 AM
  4. [Question] Pastel My Business & Pastel Xpress
    By maloosa in forum Accounting Forum
    Replies: 0
    Last Post: 22-Sep-14, 03:17 PM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •