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Thread: Pastel xpress, correction on statement

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    Pastel xpress, correction on statement

    HI
    How do i go about reversing a credit on a customer's statement on Pastel Xpress?
    I know my customer has taken the credit already, however it was not processed correctly and the credit remains on the statement?

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    Hi

    You can either do a customer journal, or you can use the Debit Note function. If the ledger balance is correct and it is just the matching that is incorrect, use the Process Match Open Items wizard and move the credit / credit reversal to the correct Invoice.

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