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Thread: PASTEL PARTNER VERSION - HOW TO FIX TRIAL BALANCE OUT OF BALANCE AFTER COMPUTER GLITCH

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    PASTEL PARTNER VERSION - HOW TO FIX TRIAL BALANCE OUT OF BALANCE AFTER COMPUTER GLITCH

    Hi

    Can someone please assist me on how to fix my trial balance that is out of balance due to an computer glitch.

    I ran Data Integrity to verify data only and Pastel identified the problem as the trial balance being out of balance possibly due to data corruption, I did have a problem with the computer today so it is quite possible. The problem does not affect the prior year ending 29/02/2020 but only the current year.

    I need to figure a way out how to solve this issue over the weekend, if at all possible, as we need be able to process by Monday again as we are in the middle of project invoicing. I would really appreciate any suggestion from anyone who have knowledge or has experienced the same issue and how to fix it?

    Thank you


    Magda

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    Diamond Member Neville Bailey's Avatar
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    Hi Magda,

    I can fix the data corruption with my database editor.

    Please email me directly (email address in my signature below) to arrange a TeamViewer session.
    Neville Bailey - Sage Pastel Accounting Consultant
    Phone: 031 521 0080 or 087 095 7895
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Hi Neville

    Thank you for your reply.

    I will contact you by email as requested

    Kind Regards

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