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Thread: Covid 19 Ters - May Capturing

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    Covid 19 Ters - May Capturing

    Hi there,

    I am struggling with May capturing,
    I have made 4 calls to the call centre with differing responses.:

    1. I captured April for a small firm, no problem and payment was received.
    2. When capturing May, I updated the Employer lockdown period and updated it.
    3. The status on the next day showed that a payment had been effected.
    4. There was no payment and on checking, was advised that there was nothing in the system.
    5. I was then advised to also update the individuals, but on the system there are no tabs for May.
    6. This was apparently a system error which was being resolved. No comment, nothing has changed.

    Please can someone advise me on how to get this done.

    Thanks and kind regards

    Bill

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    Site Caretaker Dave A's Avatar
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    I listened in on a SAICA webinar with representatives from UIF this morning. It sounds like there is a really significant processing backlog on May TERS applications.

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    Thanks Dave.

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    Site Caretaker Dave A's Avatar
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    The comment was don't panic until Monday 8th June - they are hoping to clear a lot of their issues over the course of the weekend.

    Personally, I make no predictions as to where things will stand on Monday...

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    Thanks again Dave.

    Have a good weekend everyone.

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