Results 1 to 7 of 7

Thread: easyfile recon adobe air error messgae

  1. #1
    New Member
    Join Date
    Oct 2017
    Location
    johannesburg south
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts

    easyfile recon adobe air error messgae

    Hi there,
    emp500 recon -update e error

    Please assist me easyfile recon update has error message : adobe air certificate ...I cannot update easyfile.
    What to do.? I downloaded adobe air ,but still same error.

  2. #2
    Bronze Member
    Join Date
    Aug 2018
    Location
    Johannesburg
    Posts
    187
    Thanks
    0
    Thanked 33 Times in 29 Posts
    From past issues that were similar..... things to try:
    Download the full easyfile install from sarsefiling - not just the update that runs when you login to easyfile
    Close all programs including outlook. Rightclick the clock in the bottom right of your toolbar and adjust date/time (depending on operating system, eg windows 10 you have to take the "set time automatically slider off then adjust date manually).
    Set your PC date back to beginning of March this year, then install easyfile again. This should fix the Adobe Air certificate date range and allow you to install. If not, try setting sate to late last year and repeat.
    Once installed, set the date back to today, before opening other programs.

  3. #3
    New Member
    Join Date
    Oct 2017
    Location
    johannesburg south
    Posts
    5
    Thanks
    0
    Thanked 0 Times in 0 Posts
    hI KEVIN,

    THANK YOU FOR THE HELP,REALLY APPRECIATED.

    WHAT IF I RESET THE CLOCK TO 1 MARCH AND THEN TRY TO UPDATE..? WILLL IT WORK.?
    FAREED

  4. #4
    New Member
    Join Date
    Mar 2018
    Location
    Estcourt
    Posts
    5
    Thanks
    3
    Thanked 1 Time in 1 Post
    Good afternoon Kevin, I have been pulling my hair out with the same type of problem. I spoke to our local IT Specialist and he advised me that he has had about 8 similar queries about this error. I initially managed to make contact with a person at SARS and when I sent her copies of the error codes she advised me that the fault was not on their side.

    I tried to do what you advised Fareed to do, however I do not get past the Adobe Air error message which reads "The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author."

    I am not sure if you can help me out with this or if there is anybody else that can help me.

    Thank you.

  5. #5
    Bronze Member
    Join Date
    Aug 2018
    Location
    Johannesburg
    Posts
    187
    Thanks
    0
    Thanked 33 Times in 29 Posts
    Download the full package from Sars efiling website. Go to your control panel / programs and features - remove e@syfile. Run the full install you just downloaded, and allow it to download the java when prompted. E@asyfile 705 seems to install correctly now from the full installation file.

  6. Thanks given for this post:

    Rene Venter (28-May-20)

  7. #6
    Silver Member
    Join Date
    Feb 2016
    Location
    Johannesburg
    Posts
    499
    Thanks
    34
    Thanked 138 Times in 124 Posts
    Kevin, the suggestion did not solve the problem for me. However uninstalling all older versions of java did.I only have 8.0.2510.8 and all of a sudden everything worked.

  8. #7
    New Member
    Join Date
    Mar 2018
    Location
    Estcourt
    Posts
    5
    Thanks
    3
    Thanked 1 Time in 1 Post
    Hallelujah, Brothers and Sisters we have a MIRACLE.

    Thank you very much Kevin, the uninstall and re-installation has worked like a charm, my e@syFile is back in operation

  9. Thanks given for this post:

    Andromeda (29-May-20)

Similar Threads

  1. [Question] Easyfile Error 3213
    By Mel123 in forum Accounting Forum
    Replies: 1
    Last Post: 21-Nov-19, 12:36 PM
  2. [Question] Easyfile error : Cannot save certificate: Error #1009
    By mduplessis2012@gmail.com in forum Tax Forum
    Replies: 4
    Last Post: 01-Jun-18, 07:18 PM
  3. Replies: 4
    Last Post: 26-May-16, 03:38 PM
  4. [Question] EASYFILE #3003 ERROR
    By TAZKIYYA in forum Tax Forum
    Replies: 4
    Last Post: 08-Apr-16, 10:58 AM
  5. [Question] TAX - easyfile employer recon problem
    By bells in forum Tax Forum
    Replies: 2
    Last Post: 08-Jul-15, 09:20 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •