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Thread: Internet service

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    Internet service

    Sorry a long read

    We run a home office and require a stable internet service. I have been struggling to find a network operator that had good coverage in my area but it seems I live in a black hole

    Anyways last year September I engaged with Vodacom and discussed my needs. The salesman advised me that I should select a business LTE solution rather than the mobile solution. The reasons were sound, i.e. the contention ratio on a business package is much lower than a mobile package. So I took out a business LTE solution at great cost for a 225gb package at R1 199/m.
    The service has been far from expected, and I have had many communications with Vodacom. Even had their technical guys on site and during a discussion with the technician it turns out that there is no such thing as a lower contention ratio for a business line. So is Vodacom telling lies to sell at a premium?

    I challenged the salesman and he stated that this is how they are taught to sell the product

    They tried to see whether I had coverage for a microwave line of site link and when their contractor did a site survey they determined that there was no line of site.

    In desperation I told them that I wanted out of the contract and wanted a refund as they sold me a service that did not work. I am not anywhere close to using my data allocation as the service has constantly been poor. What are my legal rights here?

    Anyways a second Vodacom contractor contacted me to do another survey for the Microwave line of site. This time I was advised that I do indeed have line of site and it was possible to move me to this solution with a guaranteed upload and download speed, based on what speed option I choose.
    I was sent a quote to accept for R1 429 for a 20mbps uncapped line. When I googled the rates their advertised rate was R1 199. When I queried this I was told that it was a system error and will be fixed.

    I further queried how it was possible to have coverage when initially there was no coverage, I am yet to receive feedback.

    I looked up MTN at this point and see that they also seem to have coverage based on the address but I would image they would want to do a site survey to confirm. For a 20mbps line they charge R1 099.

    My experience with Vodacom as you can see has not been a happy one.

    Assuming MTN has coverage in my area, I am thinking of using them rather. Not too concerned about the R100 price difference. More concerned about the service levels.

    Can you guys give me your experience with both service providers please.

    Appreciate any advice
    Thanks, Kavesh

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    I went through all of this in a similar fashion the only reliable thing i have found was going to cell c buying their 200gb package and hotspotting it it works out way cheaper and is super reliable my business runs online with web development ect ect and we don't really have any issue.
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    Quote Originally Posted by New Perspective studio View Post
    I went through all of this in a similar fashion the only reliable thing i have found was going to cell c buying their 200gb package and hotspotting it it works out way cheaper and is super reliable my business runs online with web development ect ect and we don't really have any issue.

    Thanks for the feedback. Sadly it would seem that I am in a black hole so coverage is a challenge.

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    I just hope that we are not in a black hole as well.

    We have a LTE connection through Afrihost and many a time it does not work.
    For the past number of weeks I attended a Zoom session on Tuesday evenings at 20h00. On more that one occasion it took about 20 minutes before I could hear anything that was going on.
    Fibre is not available where we are yet. ADSL is in the process of discontinuing.

    The question now is whether there is something better than Afrihost?
    Faan Kruger
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    I have been with MTN for as long as Cellphones have been around ... I did make the mistake of taking out a Virgin mobile contract (cheaper deal) ... I ened up loosing my origin phone number.

    I went back to MTN for a couple years ... then found a deal I couldnt resist with Telkom ... even a bigger mistake ... by the time they finished screwing around with line porting and crap ... I once again lost my number.

    Went back to MTN ... and still with MTN ... I use to travel a lot building water treatment and waste water plants around the country ... on most sites we worked my phone (MTN) had the best reception.

    My wife is with Vodocom ... I see how many issues she has ... no thanks.

    Something you also need to be aware of ... I have a customer who lives up the hill ... a company offered a better solution and fitted a booster (private) near Alverstone ... same problem ... power losses ...which result in lost cellphone connections ... no matter how good the signal ... no power ... apparently Ethekweni dont have any plan to upgrade "old Suburbs" anytime soon ... so as the infrastructure fails ... so the outages just become more and more frequent.

    IT seems the internet in general is just becoming a huge problem in SA ... I have a fibre line to my house ... but to find a legit service provider which doesnt have a couple pages of clauses restricting all sorts of stuff (FUP ... peak time throttling ... limit throttling ...etc etc etc etc) and non contracts ... which bind you to them for 12 months otherwise you have to find R5000 to get out of the non contract ...
    Comments are based on opinion...not always facts....that's why people use an alias.

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    My experience is that sales people can be the biggest liars and add on just to get the highest once-off sale. They know that they may never see you again, so they just don't care how much they screw you. Once you have signed, you are hooked and it is kak en betaal!
    I have been with Telkom since 2008 and although I've had some issues, it is small compared to Vodacom and MTN.
    Excellence is not a skill; its an attitude...

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    Well it seems the fibre guys are starting to dip to lay cables in my area. This may be my best option, however, i am still stuck into an LTE contract with Vodacom for another year. Lets wait for fibre to be set up then I will try to get out of the vodacom contract citing poor service. Time will tell

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