Results 1 to 7 of 7

Thread: Pastel Point of Sale payment not displaying on statement

  1. #1
    New Member
    Join Date
    Mar 2020
    Location
    Vryburg
    Posts
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Pastel Point of Sale payment not displaying on statement

    Last week we processed the payment of one of our clients. It shows on the detailed ledger but not on the statement. What can we do to rectify this problem?

  2. #2
    Diamond Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Location
    Westville, Durban
    Posts
    2,760
    Thanks
    44
    Thanked 451 Times in 396 Posts
    Perhaps there is some data corruption in the Open Item file.

    In order to confirm if this is the case, run the Age Analysis report for that customer only, and tick the option "Print Transactions" and "Show Zero Balances".

    Once the report has been run, do you see a line item with the description "OI Difference" with the amount of the missing receipt?
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  3. #3
    New Member
    Join Date
    Mar 2020
    Location
    Vryburg
    Posts
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Good afternoon Neville
    Yes it does, though the amount differs. The receipt was R6360 in total and the amount is much less

  4. #4
    Diamond Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Location
    Westville, Durban
    Posts
    2,760
    Thanks
    44
    Thanked 451 Times in 396 Posts
    You might have transactions, other than the missing receipt, that are corrupt in that account, causing the cumulative amount to be different.

    I have the tools to fix that data corruption. If you would like my assistance, please email me directly and we can make arrangements.
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  5. #5
    New Member
    Join Date
    Mar 2020
    Location
    Vryburg
    Posts
    7
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Thank you very much. Email sent.

  6. #6
    New Member
    Join Date
    Mar 2020
    Location
    Mpumalanga
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Good day Neville

    My Trial Balance is out of balance and I think the data is corrupt can you help?

  7. #7
    Diamond Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Location
    Westville, Durban
    Posts
    2,760
    Thanks
    44
    Thanked 451 Times in 396 Posts
    Quote Originally Posted by Pixie May View Post
    Good day Neville

    My Trial Balance is out of balance and I think the data is corrupt can you help?
    Please email me directly and we can make arrangements.
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

Similar Threads

  1. [Question] Pastel point of sale multi users
    By lizatheron in forum Accounting Forum
    Replies: 0
    Last Post: 10-Nov-17, 02:08 PM
  2. [Question] Pastel payment not displaying on statement
    By betst07 in forum Accounting Forum
    Replies: 4
    Last Post: 11-Jan-17, 01:48 PM
  3. Pastel express 14 point of sale
    By Col in forum Accounting Forum
    Replies: 3
    Last Post: 26-Mar-15, 10:25 AM
  4. [Question] Point of Sale receipts - Pastel V12
    By Raene in forum Accounting Forum
    Replies: 2
    Last Post: 08-May-13, 08:33 AM
  5. [Question] PASTEL V12 - POINT OF SALE HELP NEEDED
    By mswelton in forum Accounting Forum
    Replies: 2
    Last Post: 26-Apr-13, 08:12 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •