Results 1 to 3 of 3

Thread: Link installed Pastel help so that F1 will work

  1. #1
    Bronze Member michellepace's Avatar
    Join Date
    Oct 2018
    Location
    South Africa
    Posts
    131
    Thanks
    15
    Thanked 3 Times in 3 Posts

    Question Link installed Pastel help so that F1 will work

    Hello,

    This is a Pastel question but I am hoping that someone else has faced this problem and found the work around. Pastel version isntalled: Sage 50c Build 19.2.2 (also known as Pastel version 19). I pushed F1 to bring up the help documentation and got the below message that I need to install the help application. So I went to http://pastelupdate.sagesouthafrica.co.za/#download, closed Pastel, and installed Sage50cHelpFile[1.0.0].exe. I then opened Pastel once again and pushed F1 hoping the relevant help screen would appear. But it was not so, I get the same message as shown above. I have checked add/remove programs and there it is - installed (see attached screenshot).

    Question:
    Does anyone know how I can "link" the installed pastel help file to pastel so that F1 will work like it should?

    Click image for larger version. 

Name:	Message.png 
Views:	140 
Size:	18.3 KB 
ID:	7756

    As always, thanks in advance.
    Michelle
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

Name:	installed.jpg 
Views:	144 
Size:	50.9 KB 
ID:	7757  

  2. #2
    Bronze Member michellepace's Avatar
    Join Date
    Oct 2018
    Location
    South Africa
    Posts
    131
    Thanks
    15
    Thanked 3 Times in 3 Posts
    To add, I have this unchecked and the installed help still does not come up:

    Click image for larger version. 

Name:	Unchecked.png 
Views:	143 
Size:	35.5 KB 
ID:	7759

  3. #3
    Silver Member
    Join Date
    Aug 2018
    Location
    Johannesburg
    Posts
    262
    Thanks
    0
    Thanked 35 Times in 31 Posts
    Normally reinstalling the help file and selecting the Pastel19 directory as the install directory clears up the issue.
    As a short term solution, browse to Pastel19\Custom\Language and open the ENGPARTNER.chm - at least you can access the help from there.

Similar Threads

  1. VAT changes work in Pastel BUT...
    By Craig Lester in forum Accounting Forum
    Replies: 2
    Last Post: 20-Apr-18, 09:32 AM
  2. [Question] Can plumbing pipes (copper etc) be installed next to and behind my DB & across my conduit?
    By ACEsterhuizen in forum Electrical Contracting Industry Forum
    Replies: 6
    Last Post: 22-Jan-16, 09:15 AM
  3. Generator installed before council meter
    By Pieter00 in forum Electrical Contracting Industry Forum
    Replies: 1
    Last Post: 12-Nov-15, 06:18 AM
  4. How does Pastel link a Supplier Return to a Supplier Invoice?
    By Leigh Peiser in forum Accounting Forum
    Replies: 0
    Last Post: 27-May-14, 02:03 PM
  5. Replies: 2
    Last Post: 28-Jun-12, 09:23 PM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •