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    Bronze Member michellepace's Avatar
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    Question Fixing cust. age analysis - long standing dupe invoice (eur)

    Hi, we have a few long standing issues on our age analysis I'd like to iron out once and for all. One them is for a customer called OUT005. Many years ago (and I mean many years ago) we created duplicate invoice. We just never fixed it. So now the time has come.

    I'm scared to simply pass a credit note on 01/03/2019 for €2,099.82 for several reasons:
    • The exchange rate was different
    • The invoice I need to link a CN to doesn't exist (see detailed ledger)
    • Won't this CN somehow throw out all my reporting numbers?


    Question:
    Can anyone please advise me what is the best/cleanest way to clear out this value for my customer?

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    Last edited by michellepace; 14-Sep-19 at 02:22 PM.

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