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Thread: EasyFile Help

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    EasyFile Help

    Hello forum members

    Im unable to submit my EMP501 declaration via easyfile and i am at my wits end. I have checked and rechecked all the data ,i read the manual on submissions and followed the instructions step by step to no avail. There is no error message so i am not sure what to do now. Can you please advise.

    Thank you

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    Diamond Member Mike C's Avatar
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    Hi Nola - at what point in the process does the problem occur?
    People will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

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    After clicking the submit button. It is supposed to take me to efiling login but that does not happen.

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    Sorry, Hello Mike

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    Diamond Member Mike C's Avatar
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    Hi Nola. First a few basic things to check.

    Are you running the latest E@syfille 6.9.6?
    Do you have a green square next to the words "Connection Status" at the bottom left of your e@syfile screen?
    Are you able to log into your eFiling normally? (Interestingly eFiling does not have a problem if you have "&" in your password but e@syfile does!)
    Are you running the latest Adobe Air?
    Last edited by Mike C; 25-Jul-19 at 02:12 PM.
    People will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

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    Hello Mike
    Yes its Easyfile 6.9.6 and the connection status is green.Adobe Air is up to date and i can log on normally to efiling. My password does not have that character.

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    Diamond Member Mike C's Avatar
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    The only other thing that I can think of then is that you need a specific version of Java.

    Here is a link to a site that you may find helpful: https://www.handshake.co.za/2019/sar...roubleshooting
    People will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

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    Thanks. I will try it

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    Diamond Member Mike C's Avatar
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    Please let us know if you find a solution. It would be a help to others.
    People will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

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    Hi Mike.
    The browser was the problem. I had to reinstall java on internet explorer first. Thanks so much for your feedback. it really helped.

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