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Thread: EasyFile Help

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    EasyFile Help

    Hello forum members

    Im unable to submit my EMP501 declaration via easyfile and i am at my wits end. I have checked and rechecked all the data ,i read the manual on submissions and followed the instructions step by step to no avail. There is no error message so i am not sure what to do now. Can you please advise.

    Thank you

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    Diamond Member Mike C's Avatar
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    Hi Nola - at what point in the process does the problem occur?
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

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    After clicking the submit button. It is supposed to take me to efiling login but that does not happen.

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    Sorry, Hello Mike

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    Diamond Member Mike C's Avatar
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    Hi Nola. First a few basic things to check.

    Are you running the latest E@syfille 6.9.6?
    Do you have a green square next to the words "Connection Status" at the bottom left of your e@syfile screen?
    Are you able to log into your eFiling normally? (Interestingly eFiling does not have a problem if you have "&" in your password but e@syfile does!)
    Are you running the latest Adobe Air?
    Last edited by Mike C; 25-Jul-19 at 02:12 PM.
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

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    Hello Mike
    Yes its Easyfile 6.9.6 and the connection status is green.Adobe Air is up to date and i can log on normally to efiling. My password does not have that character.

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    Diamond Member Mike C's Avatar
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    The only other thing that I can think of then is that you need a specific version of Java.

    Here is a link to a site that you may find helpful: https://www.handshake.co.za/2019/sar...roubleshooting
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

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    Thanks. I will try it

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    Diamond Member Mike C's Avatar
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    Please let us know if you find a solution. It would be a help to others.
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

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    Hi Mike.
    The browser was the problem. I had to reinstall java on internet explorer first. Thanks so much for your feedback. it really helped.

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