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Thread: Toilet job done while not at home without quotation and agreement

  1. #1
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    Jul 2019
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    Toilet job done while not at home without quotation and agreement

    Hi everyone,

    I asked a plumbing service provider about getting a toilet in my house fixed. The receptionist advised that if they come out to my house and they issue a quote but I do not accept that they will charge a call out fee. However, if they did come out, quote and I accepted that they would not charge a call out fee as it would be inclusive of the job.

    Last week Monday I called to enquire about availability for workers to do the job in the afternoon - they couldn't. Tuesday morning I was told they would be at my house before 10:00. They didn't arrive and i needed to get to the shops. They arrived just after 10:00 and my domestic worker let them in. The searched the house for the problematic toilet and then repaired the toilet. I received no calls, no information, no quotation - nothing.

    I then received an invoice for the job stating the labour and materials was for 09:20 - 11:20am but my domestic worker is adamant they only took 30 minutes to fix the toilet (time in and out of the property), I also got charged a transport fee (which the receptionist claims is not the same as a callout fee) for R6 per kilometer before VAT but no mileage from start to end of trip was recorded in the job card.

    When I spoke with the manager/owner he got extremely sarcastic and aggressive and even went so far as to say things like "the job fee is a drop in the ocean to him" and "it's not my fault you weren't at home when my workers arrived" even though I phoned the receptionist when I left the house to notify her that I would only be home by lunch again.

    I am not happy about this situation and would like to know if I have to pay for the transport fees even though I agreed to nothing and they have provided no mileage for the trip. I also want to know if I must pay the full labour fee if I can prove they were not even at my house by 09:20am?

    Thanks very much - appreciate any advise or guidance here!

  2. #2
    Platinum Member
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    Oct 2008
    South Africa
    Thanked 78 Times in 74 Posts
    Not 100% sure what is exactly on the invoice. The time could also include the time it took to get to your home and back to their place of work... not just the hours worked at your home.

  3. #3
    Platinum Member
    Join Date
    Apr 2010
    Thanked 158 Times in 137 Posts
    always 2 sides to a want to know if you have been ripped off... post a copy of the invoice and make sure you send a link to the company so that they have the opportunity to tell us their side of the the way was the job done right?

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