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Thread: New uFiling Website

  1. #21
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    Quote Originally Posted by Marta83 View Post
    Hi guys. Anyone had more luck with the new ufiilng site? So i updated my domestics declaration. She started with me Oct 2016 and all payments have been received and paid as per the payment page. I had to pay the Nov 2016 UIF contribution again but that is neither here nor there for me. After paying Nov 2016 and refreshing the declarations, the declarations page now shows a declaration for April 2014 highlighted in red. It wont let me submit it and it shows nothing is due and owing. I have not received any declaration for March and April 2019 and this is what needs to be paid. But no return has been generated as in the past and i dont know what to do. Ufiling does not answer the phone nor respond to emails. This is so frustrating.
    For the March and April 2019 returns you must load it yourself in the mean time and any other missing ones
    Go declarations manager, next to employee line click on view and edit and than click on add employment info and than load all data salary , hours and months from and to and save
    You can load for one full year from march to feb

  2. #22
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    I think the red button indicates that something is wrong with that period, maybe missing declarations. Try looking at the employee and see if there are declarations for that period that is red

  3. #23
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    That red indicates that there are declarations missing for that period, try adding them using Add employment info

  4. #24
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    Quote Originally Posted by Marta83 View Post
    Hi Guys. This new site is terrible. I have paid all my employees returns, bar March and April when Ufiling updated it site. Now it says i have issues for March and April but there are no returns generated so i cant pay or resolve those issues. I had to insert my employees details from scratch. The call center does not answer calls. I have been listening to their classical music for a total of 2 hours and no one replies to emails. Anyone know how to sort this out so that there is a return generated and i can pay? Thanks.
    There use to be a problem with Payment history but I think they have sorted the issue, my payments reflect now, have you checked recently?

  5. #25
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    Quote Originally Posted by scsi View Post
    That red indicates that there are declarations missing for that period, try adding them using Add employment info
    Does not work and so called ufiling specialist cannot even help you , refer to technical team or escalate your query
    Must be the worst change over ever and even when you referred to senior staff , not able to sort query or get your returns in submission status even if you declared all returns up to date after wasting hours of your time after hours when site not overloaded
    No wonder nobody wants to answer phone in call center
    Only option to pay monthly contributions manual and send ui19 , waste of time and money sending email and fax
    seems like nobody wants to admit failure at Dept of Labour

  6. #26
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    After a email send to complaints@uif received the following email
    Kindly try to use this questions and answers, they will help you to understand the new ufiling website

    Question: How do we view Returns
    Answer: Returns are now replaced by declarations- to view declaration go to the menu-declarations manager-employer-view declarations-calculate declarations
    Question: Unable to view Employees
    Answer: To view employees- declarations manager-employer-list of employees are to reflect if not reflecting go to view declarations(far right) calculate declarations, if the grid is red for the 1st month – click on the view button-open declarations- calculate declaration- go back to the menu-declaration manager-employer- employees are to reflect now
    Question: Explain colours on the grid
    Answer: Red- outstanding
    Green- submitted
    Orange- changes was done(pending)
    Grey – no declaration
    Question: We can’t see the payments/how do we pay
    Answer: To pay you will need to go to the menu-declarations manager-employer-view declarations-from the grid select the period- click view-choose the pay option

    Question: How to we backdate a termination.
    Answer: Employers are now able to update a backdated termination by clicking edit/view and you are able to update the termination.
    Question: Client submitted a double payment for June 2018 this payment is actually for May 2018 and June 2018, the system is indicating May 2018 as outstanding.
    Answer: If the payment was made outside the uFiling system the payment must be captured as a manual payment against the May 2018 return.
    Question: Clients are getting an error message that details could not be verified and that the user should activate the account.
    Answer: If the user is registering as a user the user will receive an e-mail notification to activate the account, on the e-mail there will be a activation button which they need to click on.
    Question: Failed Verification – what does it mean
    Answer: Before a user can login to the system will the portal request the user to answer random question as a verification of the user. If the user fails the verification, the user then should sent a
    copy of his id to adminchangerequest@labour.gov.za

  7. #27
    Diamond Member Mike C's Avatar
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    Answer: If the payment was made outside the uFiling system the payment must be captured as a manual payment against the May 2018 return.
    If only they would tell a person how to do it rather that what to do ...
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

  8. #28
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    Quote Originally Posted by Mike C View Post
    If only they would tell a person how to do it rather that what to do ...
    Procedure Click on declarations and then click on pay icon and you will get screen where all declarations are listing and if not paid highlighted and you can process manual payment or make online payment

  9. #29
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    Quote Originally Posted by Mike C View Post
    If only they would tell a person how to do it rather that what to do ...
    If anyone needs assistance getting declarations in submitted status can explain what to do spend hours sorting out myself but still have issues

  10. #30
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    Hi, I have a quick question on this. I've also spent a long time trying to sort it out, and thought I had it but it wasn't to be - not yet!

    When you add a new declaration, for the period of time, say 201903, being March 2019, would you also put this in the 'to' box, as well as the 'from' one, so that this particular period is just March 2019, rather than March 2019 to say April 2019, being 201904?

    I had several months in on one declaration but have deleted this. What I've found is that when I go into the page which lets you edit or delete the declaration, the contribution amount is incorrect each time. So I retype the employee wage amount, tab forward and this auto-corrects the contribution amount to the correct sum. Then I save and it tells me this has been saved correctly. But if I go back into it again, it's gone back to the incorrect amount again!

    I was able to make one payment yesterday and thought I was making progress, but it seems to be one step forward, two back!

    I will have another look today, but anyone with any guidance regarding the specific time period to be put in, would be gratefully received!

    Thanks

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