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Thread: New uFiling Website

  1. #101
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    Quote Originally Posted by DawniB View Post
    Anyone got any advice on how to make payment through this new website? My banking details are loaded but when I go to make payment it tells me there are no banking details loaded and I need to load them!! And there are no options to delete, add or amend the banking details loaded. I'm registered as a Domestic Employer.
    You can load bank details, click on declarations manager and then on update banking details and you will be able load or update bank details

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    Quote Originally Posted by Bertievn View Post
    You can load bank details, click on declarations manager and then on update banking details and you will be able load or update bank details
    Thank you!
    If that icon had been a snake it would have bitten me!!

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    Good day Mike!
    Any feedback on this?

    Same problem on my side.

  4. #104
    Diamond Member Mike C's Avatar
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    Same problem on my side.
    Hi Benicebo - there appear to be so many problems with this website. Which problem are your refering to?
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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    Full Member Xplosiv's Avatar
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    I'm probably going to make the long wait even longer, but apparently UIF Head Office eventually answers the phone.
    And I'm told they are both helpful and patient.
    012 337 1680

    You're welcome.

  6. #106
    Diamond Member Mike C's Avatar
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    You will be happy to know that uFiling do reply to their email queries - albeit a bit late.

    I sent an email on the 1 April and received a reply today 15 June.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

  7. #107
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    Quote Originally Posted by Xplosiv View Post
    I'm probably going to make the long wait even longer, but apparently UIF Head Office eventually answers the phone.
    And I'm told they are both helpful and patient.
    012 337 1680

    You're welcome.
    Also phoned the 08 number and they answer but cannot help as their system down as i am unable to make payment due to all grey out , all returns in green, advised to make manual payment
    Secondly she gave me her email to update email adress and telephone number
    According radio of Cape Talk , spokesmen says system 75% complete
    Also got reply of email dated March, no help as that when they started with their new system which never worked right yet

  8. #108
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    Quote Originally Posted by Bertievn View Post
    Also phoned the 08 number and they answer but cannot help as their system down as i am unable to make payment due to all grey out , all returns in green, advised to make manual payment
    Secondly she gave me her email to update email adress and telephone number
    According radio of Cape Talk , spokesmen says system 75% complete
    Also got reply of email dated March, no help as that when they started with their new system which never worked right yet
    Email adress and telephone number was updated on same day and i got a reply , miracles also happen at UIF

  9. #109
    Diamond Member Mike C's Avatar
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    So I went into the website today to make my submission for June. The first thing that "wows" me is that it shows R31,709.58 in credit for last month. Lucky me! So I ignore that and fill in this months details. Go to the declarations page and click submit. The little window turns green. Then I click on pay ... all greyed out! Totally unable to make payment.

    Go back to the Declarations manager - last amount paid shows as last month and the amount due is 0.00 (Damn - where did my nice credit go?) Shut down and open up again. Yeah there is the false credit again ... but my new submission does not show as owing on that page.

    This website leaves me stunned!
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

  10. #110
    Site Caretaker Dave A's Avatar
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    Quote Originally Posted by Mike C View Post
    This website leaves me stunned!
    +1 on that.

    I have chipped away at one company when I've had spare time and finally got it straightened up. In my case it took about 3 man hours to clear each year, so quite a bit of wasted hours all told. But the process really did expose me to just how quirky the functionality of the website is. Every time you do a submission, it's like shuffling a pack of cards - you never know what is going to come up on the declarations page the next time you go in.

    And then you do nothing, go back in an hour later, and it has all changed again.

    An hour ago everything was green except June 2019 which was red. Went back to get a screenshot of it right now to show that persistence pays and success is possible and...

    Click image for larger version. 

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    And I've still got another company to go
    The trouble with opportunity is it normally comes dressed up as work.

    Alcocks Electrical Services | Alcocks Pest Control & Entomological Services

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