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  1. #1
    Diamond Member Mike C's Avatar
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    New uFiling Website

    Well you are in for a treat when you try the new uFiling website.

    Firstly the old link does not work - so you can link to it via the Dept of Labour Website or from here https://www.ufiling.co.za/uif/

    Then, when you try and log in with your old details you are sent a new password by email that you have to change to the "minimum 8 characters, one number, one Caps and one special character" type password.

    Then you have to start trying to navigate your way around the site. Submitting uFiling on the old website was relatively easy, but this new one seems to complicate matters somewhat. There is a 35 page manual that you can download from the "help" option if you need it.

    When I finally discovered that you have to go to "Declarations Manager" and click on the "Employer Name" to access your staff I discovered that you now have to fill in their residential and, if they have it, postal addresses.

    One of the employees that used to work for me retired in August 2015 but is still shown as an active employee. When I tried to mark her as "terminated" I discovered that the calendar that you have to use only goes back as far as May 2016.

    I also discovered that although all my payments since 2015 were correctly listed, two of the three employees were shown as having "Issues" in that their UIF has supposedly not been paid since Jan 2017. So that's a bit of problem!

    I also cannot submit my return as the employee who was terminated in 2015 throws up the following comment: "According to our records this employer is missing one employee". So I have to decided whether I must enter the incorrect date for her termination which makes my submission technically false.

    Then I found a lovely little link at the bottom of the website saying "Compliments and Complaints". So I thought I would raise these issues there, but (SURPRISE!) the link resulted in a 404 error - page not found!

    All in all a very frustrating experience.
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

  2. Thanks given for this post:

    Dave A (31-Mar-19)

  3. #2
    Site Caretaker Dave A's Avatar
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    I see they have not managed to lose the spinning wheel of death feature that was such a staple of the old site.

    After some practice, I have established that if the wheel spins for longer than 10 to 15 seconds, it is going to spin forever. The solution is to start again in a new tab or browser.
    Obviously terrible session management.

    I'm at least 45 minutes into this joy ride, and no sign of being able to produce a list of outstanding returns as yet. When I click into the one company, what comes up is an employee who's employment was terminated in 2012! What am I supposed to do?

    Currently trying to download the user guide....

  4. #3
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    A nightmare site - half our information has been lost in the changeover, retrenched employees still showing as active, old payments now showing issues.... And then you still get letters of demand saying you owe and are late! Several letters to them for help have brought no response.

  5. #4
    Site Caretaker Dave A's Avatar
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    Oh joy. I don't have a single current employee listed on the new site - I have to add the lot.

    So when you add an employee, it gets interesting.

    I added myself. I commenced employment at the company on 1st March 2004.
    I am reporting my salary for the period February 2019 (as this was the first month I have not submitted a return due to the broken website).
    Genius program that it is, it has worked out that I have some outstanding declarations.

    Click image for larger version. 

Name:	outstanding declarations.JPG 
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ID:	7521

    Of course all of these (except February, March and April 2019) were filed on the old uFiling system.

    I haven't had a stiff drink since 1997. Methinks it might be time to restart.

  6. #5
    Email problem
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    If you would like and I can request that someone contact you to assist with your issues? Just share your contact details..

  7. #6
    Site Caretaker Dave A's Avatar
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    So I thought I'd pop into uFiling to start updating some employee records. Here's what I found -

    Click image for larger version. 

Name:	ufiling-404.JPG 
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Size:	23.5 KB 
ID:	7522

    I've also tried my payroll program to see if it produces a file in the format required for uploads - no such luck there.
    I suppose I could use the email option that is built into the payroll program - but that's not going to help us all get to the bottom of how to cope with this uFiling method (which in theory should make a lot of small business owners' lives a lot easier).

    So I'm determined to persist.

    Quote Originally Posted by scsi View Post
    If you would like and I can request that someone contact you to assist with your issues? Just share your contact details..
    Thanks for the offer. I'll pm you my contact details and let's see where that leads...

  8. #7
    Diamond Member Mike C's Avatar
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    Thanks for the offer. I'll pm you my contact details and let's see where that leads...
    That sounds very interesting. I am very interested in hearing what they can do to help. Please keep us informed Dave!
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

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    Hi there, I have sent you a personal message, need help with UIF website issues! thanks

  10. #9
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    Had the same problem with new UIF site
    Got a contact to assist me at UIF but she just answer email will investigate
    Manage to correct one UIF submissions for one i am doing , but took 6 hours and mostly over weekend , had to load every month returns for both employees and got all in submission state and was able to submit April
    With other uif ref i am doing experience a problem when employees resigned and than you cannot proceed and get message one employee missing
    If you got employees earning the same salary for the year you only have to load one line for year info from march to feb

  11. #10
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    Hi, I need help with the new UIF website, please. I was able to submit UIF returns and pay the monthly UIF contribution of my domestic worker, on the previous website. But, I can find any of her detail on the new site. I tried to register a domestic employer, but I received this error: 'The ID Number entered already has a UIF Reference number'

    I don't know how to submit a UIF return or pay my domestic workers' UIF via this site. I emailed them - no response. I phoned them - they don't pick up the phone.

    Can someone please help me?

    Regards
    Braam

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