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    Diamond Member Mike C's Avatar
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    New uFiling Website

    Well you are in for a treat when you try the new uFiling website.

    Firstly the old link does not work - so you can link to it via the Dept of Labour Website or from here https://www.ufiling.co.za/uif/

    Then, when you try and log in with your old details you are sent a new password by email that you have to change to the "minimum 8 characters, one number, one Caps and one special character" type password.

    Then you have to start trying to navigate your way around the site. Submitting uFiling on the old website was relatively easy, but this new one seems to complicate matters somewhat. There is a 35 page manual that you can download from the "help" option if you need it.

    When I finally discovered that you have to go to "Declarations Manager" and click on the "Employer Name" to access your staff I discovered that you now have to fill in their residential and, if they have it, postal addresses.

    One of the employees that used to work for me retired in August 2015 but is still shown as an active employee. When I tried to mark her as "terminated" I discovered that the calendar that you have to use only goes back as far as May 2016.

    I also discovered that although all my payments since 2015 were correctly listed, two of the three employees were shown as having "Issues" in that their UIF has supposedly not been paid since Jan 2017. So that's a bit of problem!

    I also cannot submit my return as the employee who was terminated in 2015 throws up the following comment: "According to our records this employer is missing one employee". So I have to decided whether I must enter the incorrect date for her termination which makes my submission technically false.

    Then I found a lovely little link at the bottom of the website saying "Compliments and Complaints". So I thought I would raise these issues there, but (SURPRISE!) the link resulted in a 404 error - page not found!

    All in all a very frustrating experience.
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

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    Dave A (31-Mar-19)

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