Good Day Team,

Herewith seeking your wisdom - Pastel Partner V18. I have inherited customer balances from a company. I do not know where I've gone wrong with the setup of the new company. I have successfully imported the customer balances of 2018 into the new company 2019 however when I pull the customer age analysis the parameter/field to select ''Payment Terms" in the new company is greyed-out and is set on default reading Ėvery customer sorted by payment terms" instead of allowing me to select Every Customer Aged Monthly. So there is now a difference on the total customer aging 2018 vs aging beginning 2019 in the new company.


Another oversight/ error Ive also made is that I did not consider the aging and rather took on the total outstanding balances at year-end 2018 into 2019 and If I pull the age-analysis in 2019, it shows ageing on 30 days rather than perhaps +120 days!

Pastel gurus, please assist!

Thank you.