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Thread: Pastel Window View Issue

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    Question Pastel Window View Issue

    Hi all,

    I was hoping I could get some assistance with a strange Pastel Xpress issue...

    The Process Customer window view doesn't display the the document headings correctly any longer. - The area is grayed out as below:
    Click image for larger version. 

Name:	PastelProcessCustomerIssue.PNG 
Views:	17 
Size:	18.3 KB 
ID:	7372

    This seems to be specific to one machine, and the view displays ok when the same user logs onto Pastel from another machine.

    I have tried a repair on Pastel on the machine in question with no luck.

    I'm pretty stumped on this one...

    If anyone can offer any assistance it would be greatly appreciated.

    Thanks!

  2. #2
    Diamond Member Neville Bailey's Avatar
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    Click on the Batch button at the bottom of the screen and select Restore Columns.
    Neville Bailey - Pastel Accounting Consultant
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    De@nO (20-Feb-19)

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    Quote Originally Posted by Neville Bailey View Post
    Click on the Batch button at the bottom of the screen and select Restore Columns.

    Thanks Neville!! Really appreciated!

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    Seem to be getting a "run-time error '9' subscription out of range" on other document types i.e. Sales Orders, Credit Notes and Quotations.
    Pastel then closes once OK is clicked.
    Click image for larger version. 

Name:	PastelProcessCustomerRuntimeError9.PNG 
Views:	15 
Size:	21.6 KB 
ID:	7373


    Any ideas perhaps?

    Thanks a lot

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    Diamond Member Neville Bailey's Avatar
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    At what point do you get that error message for those other document types?
    Neville Bailey - Pastel Accounting Consultant
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    as soon as I select the other document types from the drop down menu

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    Diamond Member Neville Bailey's Avatar
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    Quote Originally Posted by De@nO View Post
    as soon as I select the other document types from the drop down menu
    Are you referring to the drop down menu at the top left of the document window, or the drop down menu after clicking on the Customer Documents icon (the orange icon)?

    Do you have any custom designed form files?
    Neville Bailey - Pastel Accounting Consultant
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    The drop down in the Process Customer window
    Click image for larger version. 

Name:	PastelProcessCustomerRuntimeError9DropDown.PNG 
Views:	11 
Size:	15.1 KB 
ID:	7374

    I do have custom form files

  10. #9
    Diamond Member Neville Bailey's Avatar
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    OK, first see if it makes any difference if you select the document for the Customer Documents icon rather than from the Document Type field.

    If you still get the error on those documents, then there may be some corruption in your custom form files. Rename them from *.enz to *.old and see if that helps.
    Neville Bailey - Pastel Accounting Consultant
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Neville, you are a champ!
    Thank you very much!

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