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Thread: Notification: Compensation Commissioner on-line services interruption

  1. #11
    Diamond Member Mike C's Avatar
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    So I visited the new Compensation Website today.

    It will not accept your old password so you have to say that you have "forgotten" it and they email a new one to you.

    The Website is VERY slow.

    The only information that it had on it was the company's banking details.

    There is no company name in the profile whatsoever. So, thinking that I might have to add it I went to the registration page and entered our reference number. After the circle spinning for some time it comes back to tell me that the company is already registered and therefore cannot be added.

    So what now? I have written an email to them ... and wait with breathless anticipation ...
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

  2. #12
    Site Caretaker Dave A's Avatar
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    I got past the lost password routine and managed to file an Annual Return of Earnings on Monday morning.
    I haven't received an assessment though.
    The trouble with opportunity is it normally comes dressed up as work.

    Alcocks Electrical Services | Alcocks Pest Control & Entomological Services

  3. #13
    Diamond Member Mike C's Avatar
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    So what now? I have written an email to them ... and wait with breathless anticipation ...
    I received a reply with a reference number informing me that my issue has been sent to the relevant division. So I thought I would check this morning and the company name has been added to my profile.

    So well done to the CF-Helpdesk. It is appreciated.

    Dave A: I got past the lost password routine and managed to file an Annual Return of Earnings on Monday morning.
    I haven't received an assessment though.
    Dave A - I think you may have to request it via "Request Account Balance" although that option might not be active yet. I haven't got that far yet but I did manage to find a CF User manual (34 pages).
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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    Dave A (09-Apr-19)

  5. #14
    Site Caretaker Dave A's Avatar
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    Progress. The assessment arrived via email today.
    The trouble with opportunity is it normally comes dressed up as work.

    Alcocks Electrical Services | Alcocks Pest Control & Entomological Services

  6. #15
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    Good morning, all

    I have several clients that I've been struggling with. With some, the LoGS has been completely hassle free and sorted in no time. With other clients it's just a nightmare. And they're all at various stages of the process with CF just dragging their feet.

    Calling them has been frustration central. I hold on average 30 minutes before they answer and then only help with 1 client. I have to make a separate call for each client. I have a list of 42 clients. This last week I hang up after 40 minutes in the queue.

    I'm contemplating going to their offices next week. Is it worth it? Google maps lists 2 separate addresses. Can someone confirm the correct address?
    Compensation House Corner of Hamilton Street and, Soutpansberg Rd, Prinshof 349-Jr, Pretoria
    or
    167 Thabo Sehume St, Pretoria Central, Pretoria

    If anyone has any advice, I'll gladly take it!

    Thank you

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