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Thread: Pastel version on server is out of date

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    Pastel version on server is out of date

    Hi everyone.
    Hope somebody can help me please. I recently bought a new laptop with OS windows 7 pro 64 bit. My old laptop was win 7 32 bit. I ran Pastel Xpress version 12 build 12.1.6 on the old laptop. I installed Xpress on the new laptop, using the original disc. When i restore my backupp i got a "status 22" error massage. I realise that my backup was from the 12.1.6 build and i thought the problem was that i want to restore to the original 12.1.1 build. I then upgrade the 12.1.1 build to 12.1.4 and the to 12.1.6. After the upgrade i tried to open Pastel and got the following error. "Server out of sync". "Pastel version on server is out of date". I tried reinstall but it did not work.

    Any advice please?

    Regards
    Doepie

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    Anyone PLEASE. I am struggling here. Where is Neville. Come in please!!!

  3. #3
    Diamond Member Neville Bailey's Avatar
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    How did you try to restore the backup on the new laptop?

    If there is no pre-existing copy of the company, you cannot perform the restore function.

    I would use Windows to unzip the backup file, then rename the resulting folder to remove the date/timestamp information, and then save the folder in the Xpress folder.

    Finally, use the Add Company button to add the company to the menu.
    Neville Bailey - Pastel Accounting Consultant
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Hi Neville.
    Thanks for your advice. Luckily i sorted out the problem. Got another version of the 12.1.6 update,uploaded it and error message gone.

    Cheers
    Doepie

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