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Thread: Frustrated ex Pastel Partner consultant

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    Question Frustrated ex Pastel Partner consultant

    Hi

    I've supported Pastel Partner products (accounting and payroll) for 27 years.
    I remember seeing a poster at one of my client's offices "Just when you think you know all the answers, they change the questions".
    As much as I am trying to migrate my clients to a different platform, I still have a 20+ year relation with existing Pastel users.

    A problem creeping up more an more often is clients on older Pastel versions (on perpetual licences) are upgrading hardware.
    The initial install and registration had absolutely no issues. Pastel registered, added companies and the client was working.
    Windows 10 then installed an update, and now Pastel doesn't show companies.

    I've:
    - uninstalled and reinstall both Pastel and Pervasive (choosing Run as Administrator)
    - refreshed registration
    - checked User Account Control settings
    - added the registry entry "EnableLinkedConnections" as recommended on this Forum

    The waste of time frustrates me, the next step is to run a system restore - but what happens when the next update installs?

  2. #2
    Diamond Member Neville Bailey's Avatar
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    Hi Sandy,

    Have a look at the attached file - I am sure this will assist you.

    Even though it refers to Windows 8, it works for Windows 10 updates as well.
    Attached Files Attached Files
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Hi Neville

    A belated thank you and Happy New Year.
    I switched off completely!

    I've seen the advice to add the registry entry before and have already done that.
    I haven't changed the properties of the application file to Run as Administrator because of network drive issues.
    Will do and come back to you

    Many thanks

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    Sandy,

    Sorry, I do not have a solution to your problem, but have you considered moving these clients to Sage Accounting Online? It is really simple , and I have had many success stories so far in different scenarios ...

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    Hi

    Sage Online is too limited - for too many reasons.
    Thanks :-)

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    Hi Neville

    Thanks again!
    This worked perfectly on the stand-alone pc.
    Will apply the network advice to their server in the event that the other computer in the office runs another Windows update.

    Kind regards
    Sandy

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    Neville Bailey (14-Jan-19)

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    Junior Member lushern1309's Avatar
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    Some of the major windows updates disables SMB 1 which is the file sharing protocol that pastel uses, worth taking a look if you're able

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    Will investigate :-) Thanks

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