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Thread: Pastel Password window does not appear on 1 of the companies help!!!!!

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    Pastel Password window does not appear on 1 of the companies help!!!!!

    HI Guys

    We have 17.1.5 build pastel

    Since Wednesday we cant excess 1 of the companies

    When we open it the password window does not come up


    We have tried calling technical support and emailing them but no word yet


    I did the restart on pervasive at the server but still no luck

    can eny1 help here?

    Regards

  2. #2
    Diamond Member Neville Bailey's Avatar
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    What size monitor are you using?

    The reason I ask is that I once encountered the same issue with one of my clients, who was using one of those notebook laptops with a tiny monitor, and the password window was hidden behind the taskbar at the bottom of the screen. I changed the settings for the taskbar to auto-hide and then I could access the password window.

    If the above is not the same for you, then send me a PM and we can arrange a TeamViewer session.
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    HI Nevelle

    Thanks for the reply

    No it is not the case

    I use a dell laptop and college a 20inch or 19inch monitor.

    Both of us cant excess this company

    We have like 4 or 5 companies we work on

    This is the only 1 giving us this problem.

    We using partner with a server.

    So i even tried it on my other home workstation which is an indipendant workstation not using a server but still same problem.

    Lets see Monday if Sage does not help maybe you can?


    Regards

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