Hello members of TFSA

Just a question pertaining to warranty on a modified vehicle engine.

Customer brought in his vehicle with 180 000km on the clock for pistons replacement due to heavy oil consumption. We carried out the pistons replacement thereby putting an end to the oil consumption. 4000km down the line and customer came back claiming oil light intermittently flashes. We informed him that with 180 000km on the clock it is recommended he replace the oil pump as it is suspect as well as the badly worn cylinder head which he declined and put the blame squarely at or feet. (The typical since you customer).

We carried out the relevant tests to varify no wrong doing on our part but customer refused our explanation and lodged a complaint against us with the Motor Industry Ombudsman.

Whilst carrying out our tests to prove no wrong doing from our side we discovered the engine computer box has had modified performance software installed thereby enhancing performance but putting the engine outside of manufacturers specifications and under the circumstances we are refusing to provide any form of warranty.

Customer and Motor Industry Ombudsman are shouting Consumer Protection Act which ensures a customer has a warranty but how can we possibly warranty an engine which is being pushed past its limits of design by a 23 year old robot racer.

Any advice in this regard would be most welcomed.

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