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Thread: Easyfile verion 6.9.2 Problems

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    Easyfile verion 6.9.2 Problems

    Good day

    I'm getting errors after updating my Easyfile to version 6.9.2 . I had version 6.9.1 which was working perfectly fine however Easyfile recommended that I need to update to the new version.
    Basically when I try to login it takes several minutes logging and eventually it times me out, closing Easyfile takes several minutes and even restoring a backup gives error - Argument error 3214.
    Anyone know how to fix this please assist, I'm panicking as the EMP501s deadline is fast approaching.

    Regards, Godfrey

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    Diamond Member Mike C's Avatar
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    Hi Unclegodie. Perhaps there was a problem with the downloading or installing of the upgrade. I would suggest that you download from the eFiling website and try re-installing.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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    Quote Originally Posted by Unclegodie View Post
    Good day

    I'm getting errors after updating my Easyfile to version 6.9.2 . I had version 6.9.1 which was working perfectly fine however Easyfile recommended that I need to update to the new version.
    Basically when I try to login it takes several minutes logging and eventually it times me out, closing Easyfile takes several minutes and even restoring a backup gives error - Argument error 3214.
    Anyone know how to fix this please assist, I'm panicking as the EMP501s deadline is fast approaching.

    Regards, Godfrey

    I am experiencing the same issue. Have you been able to fix it?

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    I am experiencing the same issue. When trying to log in it hangs and then time outs. I have tried restoring the database, reinstalling everything, restart, etc. Can't get the application to log in. Any assistance would be greatly appreciated as the deadline is approaching fast and SARS support is not forthcoming

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    Hi Godfrey,
    It may not be relevant but have you updated your Java recently ?

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    solved! I struggled abit but found the solution. you need a specific version of java for easyfile to work

    Jave 7 update 80
    Jave 8 update 181

    you need both versions

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    Similar issues:
    (1) I have problem that application does not shutdown - watchglass just keeps spinning - then if you kill the application - it things you have never run the application before and makes you enter all user names and passwords and hints.
    (2) All employee details for all years are missing - so I do restore backup and it fails with "Argument Error:Error #214"

    I am on Java update 181 but no longer have old versions - are we saying solution is to re-install Java 7 update 80?
    Click image for larger version. 

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    I installed Java 7 Update 80 and all working again.
    Only issue remaining is from previous update when we lost all record of the 201802 tax returns - they are now permanently missing - SARS has them but locally on EasyFile we have no data

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    Diamond Member Mike C's Avatar
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    Next time Java updates it will ask to remove old versions. Remember to untick that option.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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    Java

    I now have Java 8 Update 191. Unable to download Java 7 Update 80 - do you perhaps have a link?
    When I open Easyfile it prompts me to do a backup prior to do update to latest version....but the backup just hangs!

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