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Thread: Reallocating Payments posted to incorrect invoices

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    Reallocating Payments posted to incorrect invoices

    Hi...hoping someone can assist me. I'm in the process of sorting out accounts that are in a 'mess'. Payments have been allocated to incorrect invoices. When I UNallocated those payments, it separates the receipt in the amounts they were originally allocated. Its making it difficult for me to reallocate them to the correct invoices. Is there anyway to ensure that once the entire receipt has been UNallocated, it returns to the full amount in ONE receipt. Hope i've made myself clear enough

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    What software are you using?

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    Diamond Member Mike C's Avatar
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    Hi AnnaC - were these incorrect allocations made to to the wrong customer or were they allocated to the correct customer but to the wrong invoices belonging to that customer?
    People will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

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    Pastel Xpress V14

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    Quote Originally Posted by Mike C View Post
    Hi AnnaC - were these incorrect allocations made to to the wrong customer or were they allocated to the correct customer but to the wrong invoices belonging to that customer?
    Allocations were made to the correct customer, but incorrect invoices. Many thanks for replying

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    Quote Originally Posted by AmithS View Post
    What software are you using?
    Pastel Xpress V14

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    Diamond Member Mike C's Avatar
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    Hi AnnaC. If I remember correctly when you unallocate those payments they stay in the same amounts belonging to the original (incorrect) invoices that were paid. I don't think that there is a way of combining them all into one again. You have to just use the little bits of unallocated amounts (using their date) to pay the correct invoices.
    People will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

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    AnnaC (19-Oct-18)

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    Yeah, as far as I know, its what Mike C said. You may have to just keep a manual record on the side of which parts belong to which original allocation. If they had a decent reference number system when doing their receipts cash book, that may help too.

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    Quote Originally Posted by Mike C View Post
    Hi AnnaC. If I remember correctly when you unallocate those payments they stay in the same amounts belonging to the original (incorrect) invoices that were paid. I don't think that there is a way of combining them all into one again. You have to just use the little bits of unallocated amounts (using their date) to pay the correct invoices.
    Thank you Mike...its what i've done. Such a pity that after unallocating the receipt doesnt return to its original state....

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    Diamond Member Mike C's Avatar
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    Yep - then the statement wouldn't look so messy!
    People will forget what you said, people will forget what you did, but people will never forget how you made them feel. - Maya Angelou

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