Thanks Andromeda, I would think that the support staff would ask the questions you did above as a troubleshooting process... Anyways at least its sorted.

Do you know if its possible to change \ set the from name displayed when emails are sent from QuickBooks. At the moment it uses just the first part of the email address.

e.g. abc@xyz.co.za - name shows as abc

Can this be changed \ set to show e.g. abc plumbers?