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Thread: Pastel 18 - Customer and supplier Masterfile Balances are different

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    Pastel 18 - Customer and supplier Masterfile Balances are different

    Hi there,

    I was wondering if anybody can please help me with an issue on Pastel 18.

    One of our companies has a customer which mysteriously disappeared this morning. So I ran a data integrity check and it notified me of this missing debtor. The check also said I must recreate the debtor and run the Data Integrity check again, which i did.

    However, now if i run an Age Analysis, it does not appear on the Age Analysis and if i run the detailed ledger, the transactions come up fine but it has a "Masterfile balance 0.00" and is not pulling through the opening balance from the prior year.

    Moreover, the Data Integrity check also found some suppliers with a similar issue, so I checked the Age Analysis balance against my Trial balance Customer and supplier control account and it is different to the Age Analysis. The trial balance balances out perfectly so I would like to think that my TB is correct.

    Can anyone help me to fix these issues and have a 100% working database? I have tried googling but to no avail.

    Thanks in advance.

    Ross Richter

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    Diamond Member Neville Bailey's Avatar
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    Hi Ross,

    You have data corruption in your database, which I can fix for you.

    Please send me an email (refer to my signature below) and we can make arrangements.
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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