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Thread: Easyfile Error 3115

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    Easyfile Error 3115

    Hi,

    I could not submit my EMP501 return on time because of the below error showing. Anyone who knows how to fix this error, please assist.


    Update Employer
    Employer NOT updated
    Error Code 3115

    Initially the field validation had failed because of the missing SIC17 code and the employer address, which I then correctly filled in.

    Regards,

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    Easy File Error Code 3115 - Employer NOT updated.

    Hi All,
    I am experiencing the same problem as detailed below and SARS are unable to assist telephonically, and have not responded to e mails sent.
    Any ideas ?

    Regards

    Bill




    Quote Originally Posted by Unclegodie View Post
    Hi,

    I could not submit my EMP501 return on time because of the below error showing. Anyone who knows how to fix this error, please assist.


    Update Employer
    Employer NOT updated
    Error Code 3115

    Initially the field validation had failed because of the missing SIC17 code and the employer address, which I then correctly filled in.

    Regards,

  3. #3
    Site Caretaker Dave A's Avatar
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    In my experience, if you go to Employer Admin, select the Edit section, select the Employer, then work your way through the pages using the Next button at the bottom of each page, you'll get a warning as you try to leave the page if there is any compulsory information missing.
    The trouble with opportunity is it normally comes dressed up as work.

    Alcocks Electrical Services | Alcocks Pest Control & Entomological Services

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    Thanks Dave,
    I have done all that, several times, but the error message still appears when I try to save.
    I am going to manually submit the EMP501 and documents to SARS and will discuss this with them then. If I get a solution, I will post it

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    Platinum Member Mike C's Avatar
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    Sometimes it can be as simple as the Post Box number. You are not supposed to type in "P O Box" just the number. Also check to see that none of the entries have special characters - for example @ ' : etc. which may cause problems.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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    Hi All,
    I eventually managed to get rid of this error. SARS indicated that It's because of Database corruption hence I had to make a backup of my database extract the PAYE number file and bring it to blank Easyfile version thereafter this error went away. I would be happy to email you all the steps to clear this.
    Regards, Godfrey

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    Mike C (17-Oct-18)

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    Platinum Member Mike C's Avatar
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    Glad it is sorted. I am sure this will be of help to someone else who experiences the same hassle.
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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    Quote Originally Posted by Unclegodie View Post
    Hi All,
    I eventually managed to get rid of this error. SARS indicated that It's because of Database corruption hence I had to make a backup of my database extract the PAYE number file and bring it to blank Easyfile version thereafter this error went away. I would be happy to email you all the steps to clear this.
    Regards, Godfrey
    Well done Godfrey !

    I would appreciate it if you could e mail me the steps.

    Thank you

    Bill (bandre@mweb.co.za)

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    Site Caretaker Dave A's Avatar
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    Quote Originally Posted by Unclegodie View Post
    I would be happy to email you all the steps to clear this.
    Or just post them here...
    Is it that complicated?
    The trouble with opportunity is it normally comes dressed up as work.

    Alcocks Electrical Services | Alcocks Pest Control & Entomological Services

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    SARS ERROR CODE 3115

    Quote Originally Posted by Dave A View Post
    Or just post them here...
    Is it that complicated?
    This site is amazing. Thanks to Dave for assistance and Godfrey for the technical advice. I was able to submit the EMP 501 return electronically this morning .
    I will be posting the steps this afternoon but if anyone needs assistance, please e mail me - bandre@mweb.co.za.

    You guys rock !

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