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  1. #1
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    Easyfile Error 3115

    Hi,

    I could not submit my EMP501 return on time because of the below error showing. Anyone who knows how to fix this error, please assist.


    Update Employer
    Employer NOT updated
    Error Code 3115

    Initially the field validation had failed because of the missing SIC17 code and the employer address, which I then correctly filled in.

    Regards,

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    Easy File Error Code 3115 - Employer NOT updated.

    Hi All,
    I am experiencing the same problem as detailed below and SARS are unable to assist telephonically, and have not responded to e mails sent.
    Any ideas ?

    Regards

    Bill




    Quote Originally Posted by Unclegodie View Post
    Hi,

    I could not submit my EMP501 return on time because of the below error showing. Anyone who knows how to fix this error, please assist.


    Update Employer
    Employer NOT updated
    Error Code 3115

    Initially the field validation had failed because of the missing SIC17 code and the employer address, which I then correctly filled in.

    Regards,

  3. #3
    Site Caretaker Dave A's Avatar
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    In my experience, if you go to Employer Admin, select the Edit section, select the Employer, then work your way through the pages using the Next button at the bottom of each page, you'll get a warning as you try to leave the page if there is any compulsory information missing.

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    Thanks Dave,
    I have done all that, several times, but the error message still appears when I try to save.
    I am going to manually submit the EMP501 and documents to SARS and will discuss this with them then. If I get a solution, I will post it

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    Diamond Member Mike C's Avatar
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    Sometimes it can be as simple as the Post Box number. You are not supposed to type in "P O Box" just the number. Also check to see that none of the entries have special characters - for example @ ' : etc. which may cause problems.
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

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    Hi All,
    I eventually managed to get rid of this error. SARS indicated that It's because of Database corruption hence I had to make a backup of my database extract the PAYE number file and bring it to blank Easyfile version thereafter this error went away. I would be happy to email you all the steps to clear this.
    Regards, Godfrey

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    Mike C (17-Oct-18)

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    Diamond Member Mike C's Avatar
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    Glad it is sorted. I am sure this will be of help to someone else who experiences the same hassle.
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

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    Quote Originally Posted by Mike C View Post
    Glad it is sorted. I am sure this will be of help to someone else who experiences the same hassle.
    Hi There, can you PLEASE email me the steps as well henryvds8@gmail.com

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    Quote Originally Posted by Unclegodie View Post
    Hi All,
    I eventually managed to get rid of this error. SARS indicated that It's because of Database corruption hence I had to make a backup of my database extract the PAYE number file and bring it to blank Easyfile version thereafter this error went away. I would be happy to email you all the steps to clear this.
    Regards, Godfrey
    Well done Godfrey !

    I would appreciate it if you could e mail me the steps.

    Thank you

    Bill (bandre@mweb.co.za)

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    Site Caretaker Dave A's Avatar
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    Quote Originally Posted by Unclegodie View Post
    I would be happy to email you all the steps to clear this.
    Or just post them here...
    Is it that complicated?

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