Hi all

I have a data package through Web Africa (Rain) for 110gigs per month. Our family is not heavy data users and on a busy month we may use 60 gigs.

In May all our data got finished by the middle of May and we did nothing unusual, in fact we believe we used less. So we bought an extra 20 gigs and within a day or 2 that was gone, so needed to top up again.

In June we have been monitoring data usage daily and the data consumption is too high. We downloaded data monitoring software on both laptops and that shows we not using what we appear to be loosing daily. Yes we have cellphones connected with auto updates disabled.

We have logged this with Web Africa and I must say the support is very frustrating.

We have asked for the query to be escalated but the same chap is answering our mails.

We have even changed the password on the router to an even more complex one just in case someone is hacking into our data.

Please guys if you have experienced this before or can offer some advice on what to look for it would be appreciated.

Thanks
Kavesh