I have done the upgrade to Version 17.1.5 of pastel Xpress. Now I am not able to access my bank manager. According to their knowledge base I have to download the new setup again and repair the installation. Which I have done according to their intruction but the download than fails to complete. I get an error message " Error 1309. Error reading from file: C:\ProgramData\Sage Installation\{47F648F3-20F1-40A2-80DD-047COC3FDDAD}\WinRoot\Xpress17\Xpress.exe. Verify that the file exists and that you can access it"

I am struggling and not able to get through to support

Please help if possible