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Thread: Pastel problems anyone?

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    Pastel problems anyone?

    I have successfully upgraded to Version 18 on Pastel Accounting

    Bought the new package and installed etc. Now i have run into a Network mapping problem which i just can't seem to get to figure out and boy oh boy
    it appears as if Pastel is now non-existent. I have been trying to phone them since this morning, to no avail.

    Anyone here who would be willing and able to help me out?

    We are only three users. So after the installation on my pc, which is also the server, i wanted to go and add the programme to the other 2 computers.

    I just can't seem to get it done.

    I have tried the instructions from the Pastel online help but no success and i can't get hold of Pastel.

    I will be very thankful if someone here could help as the other two people are waiting to get to back to work.

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    Platinum Member Mike C's Avatar
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    Hi Anneke,

    At what point in the procedure do you get stuck? I take it that it installed alright on your computer and that everything is working fine.

    Has it installed on the other computers? Are there any error messages?
    An education isn't how much you have committed to memory, or even how much you know. It's being able to differentiate between what you do know and what you don't. - Anatole France

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    Platinum Member Neville Bailey's Avatar
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    Hi Anneke,

    Pastel, as well as myself, has been bombarded all day by queries relating to the VAT increase!

    If you are free now, I can assist you. Send me an email or private message.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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    Good Morning, Mike C,

    I have only seen the reply now. Looks like our mails were a little slow.

    Everything went well with the installation and the conversion of the data. However, i can't seem to get it installed onto the other two computers.

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    I have the same problem as Anneke

    Installed Pastel Version 18. Of the 3 Workstations I can only get 1 to work. Seems to be a networking problem but the IT Guy coudn't fix it.

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    HI All
    How do I Update an older version of Pastel Xpress (11)'s VAT to 15%. Any pointers and/or where I can find tutorials?
    And What other programs are in line with Pastel's function? (Preferably more user Friendly ones please)
    What is the going rate for an upgrade package?

    Thank you for your advice in advance

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    Hi Ilze
    I would suggest you have a look at the Sage Pastel website for upgrade options and find a dealer for prices.
    I think Quickbooks is an alternative, people seem to either love it or hate it.

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    Hi I have update dto the new version 17.1.5 for the VAT update. I can not upgrade to Version 18 since all my clients are still working on Version 17

    All done and dusted and now my bank manager is not working. Could someone kindly assist?

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    Platinum Member Neville Bailey's Avatar
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    Quote Originally Posted by Lizellej View Post
    Hi I have update dto the new version 17.1.5 for the VAT update. I can not upgrade to Version 18 since all my clients are still working on Version 17

    All done and dusted and now my bank manager is not working. Could someone kindly assist?
    This is a known issue for V14, V17 and V18 after installing the VAT Update.

    The workaround that I have used is to uninstall any previous versions of Pastel on your computer, and then to reinstall V17.
    Neville Bailey - Pastel Accounting Consultant and Photographer
    neville@accountingsoftwaresupport.co.za
    www.accountingsoftwaresupport.co.za
    IronTree Online Solutions
    View Neville Bailey Photography

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

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