Hi there

At the last company I worked at, I used to View-Customers-Monthly Periodic-Statements and email as per customer file and it would work perfectly (even asking first if was safe in outlook to send the email). I'm now helping out at another company and trying to do the same, however when I ask it to do same, it just closes back to the Navigator and no email sitting in the outbox in Outlook (doesn't even ask if it's safe to send the email). Any ideas how I could fix the problem? I have checked and there is an email address in the customer email address block.