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Thread: Can client demand for a rented vehicle?

  1. #11
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    What if they start making more demands? Where do you draw the line?

    That's what insurance is for.

  2. #12
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    Hallo Guys,

    Had an issues-full week. So sad that it was this one particular fuel attendant that made this type of error twice in less than a week. First incident on the 4th followed by one on the 7th of this month. The one client was quite demanding and got a rental car. Again, the dealer Pukewitz Toyota went ahead fixing the customer's car without our insurance confirming anything! This customer demanded his car soon after Pupkewitz called him that his car is ready for collection! What a dilemma, we had to feed the bill of over 10K to have the car released and given to the client. Now awaiting insurance feedback and as of this morning Hollard had not worked on our claim.

    Second client, aint too pushy and had not demand for a rental car and we hope he wont. His vehicle quote amounts to over 30K! The fuel attendant is appearing in a hearing tomorrow on charges of negligence and high possibility of been given a boot! We have however made her sign an acknowledgement of total debt to the company of over 40K (with maximum repayments of 4hundred and odds till 2017) This however, doesnt make sense to me and is it really fair firing her and yet expect repayment? Legally I do not know???? Though the insurance premium is highly likely to increase but the practice of recouping expenses related to such incidents from employees just and fair???

  3. #13
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    correction...fuel attendant bound to debt till 2024...my bad!

  4. #14
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    And what would u do when it happens again ? If u don't fire her.

  5. #15
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    Hearing went on. She got a second chance, moved to the take-away side.

  6. #16
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    Quote Originally Posted by Nakwila View Post
    Hearing went on. She got a second chance, moved to the take-away side.
    Make very sure that when a customer orders a toasted cheese and tomato that she doesn't give him a toasted chicken and mayonnaise even worse if he happens to be a vegetarian!

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