You will have to check on the customer account. It will ask you to choose how to send documents. Print only, email only or print and email. Make sure that it is set on Email Only or Print and email. You will also have to add the customer email to the customer account, Pastel can't "pull" the info from your Outlook.
Hi
Are windows updates affecting Pastel/ Payroll email interfaces.
A client who ALWAYS emails payslips is now getting this error message
"cannot send email, please check your settings"
I have tried with outlook closed, and I have also uninstalled Payroll and reinstalled :-(
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