Return of Earnings Online Submission Error

**Paul T** · 23-May-16, 08:58 AM

Hi Nelia - see reply earlier to Dissel - sorry, I suggest that you get a COID specialist to assist in this case - inbox me if you want specific recommendations.

**mellowredwc** · 31-May-16, 02:44 PM

I am trying to download a "Letter of Good Standing" for a new client. The letter that has printed is "Letter of Good Standing Not Generated" due to "No assessments exist for contract account ********* supplied". According to information received from the previous accountant, the 2014-2015 return was filed.

I now want to download a statement of prior submissions to check what the status of the client's company is with the Compensation fund. Is this information available somewhere?

When I log into the ROE website, and select "ROE Submission Form" the form is defaulting to 2012 (first year of trading) and will not allow me to submit 2016 (or any other year) until the 2012 return is submitted.

I am pretty sure the returns were submitted by the previous accountants, and even though I have the required information, am reluctant to (re)submit the returns as this may create payments due by the client.

Any advice from someone who has experienced this?

Many thanks
Mandy

PS: The On-Line submission system for WC is new to me, and has been the most frustrating experience. Nothing seems to work logically. Is that just because I don't know what I'm doing, or is the site confusing and badly programmed?

**Paul T** · 01-Jun-16, 08:35 AM

Morning - given that the deadline has just passed,I suggest employing a COID/ROE specialist to assist (it will cost you a couple of hundred rands and save you a lot of time). I can make specific recommendations privately if needed.

**Christel** · 01-Jun-16, 06:13 PM

Hi there, Best would be to phone and get a statement of account emailed to you. Then you can take it from there. Also, check the client's General Ledger, if there were no payments made.. .then chances are good that they are indeed behind with WCC... We phoned the call centre today and they emailed us 10 statements, so I'm sure if you phone tomorrow you will get to the bottom of this query as soon as you receive the statement...

**mellowredwc** · 02-Jun-16, 06:04 AM

Originally Posted by Christel

Hi there, Best would be to phone and get a statement of account emailed to you. Then you can take it from there. Also, check the client's General Ledger, if there were no payments made.. .then chances are good that they are indeed behind with WCC... We phoned the call centre today and they emailed us 10 statements, so I'm sure if you phone tomorrow you will get to the bottom of this query as soon as you receive the statement...

Thanks Christel. I was reluctant to phone as I wasted 10 minutes holding on listening to recordings on one of their numbers a few days ago. But will give it another try and hope they pick up this time.

**mellowredwc** · 03-Jun-16, 05:46 AM

Originally Posted by Christel

................ Best would be to phone and get a statement of account emailed to you. ...............

Hi again Christel. Could you please give me the number you used. I spent a very frustrating three hours yesterday on their call centre line 0860 105 350 listening to how important I am and that my call will be answered ... all while paying Vodacom "79cents per minute".

I also tried several numbers reflected on their website - all unanswered.

Eventually got hold of the Chief Director - Provincial Operations WC on his cell phone. But seems he has had as little success getting someone to phone or email me.

**Christel** · 03-Jun-16, 05:47 AM

Hi mellowredwc... if you don't want to phone and hang on for ever... email me your wcc number & registered name and I'll get someone to get if for you in two seconds. ELSE you could email WCC and request the statement ... they respond within 24 - 48 hours on emails: cfcallcentre@labour.gov.za

**Dissel** · 03-Jun-16, 06:27 AM

Thanks for all the info, guys. I have (with difficulty) successfully submitted for two clients, now to do the rest this weekend. Hopefully their system will be blissfully unaware of the date and not add penalties!!

**mellowredwc** · 05-Jun-16, 11:43 AM

Originally Posted by Christel

Hi mellowredwc... if you don't want to phone and hang on for ever... email me your wcc number & registered name and I'll get someone to get if for you in two seconds. ELSE you could email WCC and request the statement ... they respond within 24 - 48 hours on emails: cfcallcentre@labour.gov.za

Hi Christel. Many thanks for the offer. The Chief Director did get someone to contact me, so at least things are on the move now. If I encounter any further problems, I will take you up on that offer though.

Many thanks.