Pastel V12 not working after Windows 10 upgrade

[Neville Bailey]

I was upgrading from windows 8 to windows 10.

It is running over a network.

The changes in setup was basically just the upgrade from win 8 to 10.

I have attached an email that I received from Pastel a while ago, relating to a similar problem when upgrading from Windows 8 to Windows 8.1.

Please follow the steps outlined in the email, and let me know if it helps.

[Pasuser85]

Hi thanks, but it still does not worked. I followed all steps in detail and restarted. What I do not understand is that why I can not open pastel if I run it as a n administotor, but get this run-time error, but as a normal user (administrator user) it opens.

In a different thread you suggested to remove the server

After opening Manage Companies, highlight the existing server in the top left pane, and then click on the "Remove Server" button on the right. Then click on the "Locate Server" button and browse to the Pastel12/Customs/Registration folder on your new server.

Will that help?

If I remove the server, will it only be on my machine or am I really removing it for all users?

[Neville Bailey]

In a different thread you suggested to remove the server


Will that help?

If I remove the server, will it only be on my machine or am I really removing it for all users?

There will be no harm in trying this - it will not effect anyone else if you only do it on your machine, and not on the server.

[Pasuser85]

okay I removed it and add it again, but it is still not working. I can remove the company as well and add it, then I do not get an error that the company already is registered, but I still can not open it.

[Neville Bailey]

If you have TeamViewer installed on your workstation, I can log on remotely to troubleshoot the problem. I am tied up this afternoon, but tomorrow morning will suit me if that suits you?


Sent from my iPad using Tapatalk

[Pasuser85]

Yes okay no problem, will come back to you tomorrow morning