seek professional help with anything and everything never take advice from me
A valid statement. I am also a boss, and also have staff, and there are instances that the situation described does arise, albeit in another form. Before acceptance of the job, I usually tell the customer that I need to confirm with my staff to see that it can be done, I then approach my staff and discuss if they are willing to stay after hours to complete the job.
In some instances the staff has other commitments and can not stay after hours to complete the job. At this time I inform the customer about the situation. Yes I could complete the job my self, but I also have my duties which I perform after hours, as it is the only time to get it done, postponement is not an option.
The majority of the times the customer comes back the next day. There are the few which complain and say I give a bad service. Quite honestly the ones that do complain only come when no one else can do the specific job they require, and secondly, are always the ones that complain that the price is expensive. I usually tell them that I am terribly sorry but that is the case. Very few do not return the next day.
Victor - Knowledge is a blessing or a curse, your current circumstances make you decide!
Solar pumping, Solar Geyser & Solar Security lighting solutions - www.microsolve.co.za
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