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Thread: PASTEL-CASHBOOK BALANCE AND BANK STATEMENT BALANCE INCORRECT

  1. #11
    Diamond Member Mike C's Avatar
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    Hi Mandi111 - I don't think so. The best you could probably do is restore a backup made a month ago and continue from there.
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

  2. #12
    Email problem Mandi111's Avatar
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    Thank you MIKE I will

  3. #13
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    Morning Mandi

    No - you can't as an end user.
    A support consultant can clear the entries and adjust the GL, Customer and Supplier balances, and allow you to re-capture. Depending on the number of entries, this might not be a cost effective solution.
    Kevin Smith
    Sage Pastel Support Consultant
    KS Consulting
    www.ksconsulting.co.za

  4. #14
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    The first thing to check – view – general ledger – transactions – detailed ledger. Check the cashbook account (8400/000?). If it is your first cashbook, the entry type will be 1 and 2. You are looking for any transactions there that aren’t ET 1 and 2. If you find other transactions, you would have to work out where they came from to be able to reverse them. If someone has done a transfer from another bank account directly into this cashbook, or processed a journal, it will change your ledger balance, but the entries will not reflect in the cashbook.
    Kevin Smith
    Sage Pastel Support Consultant
    KS Consulting
    www.ksconsulting.co.za

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