Results 1 to 6 of 6

Thread: pastel tabs - no access to EDIT, PROCESS

  1. #1
    New Member
    Join Date
    Jun 2015
    Location
    Cape Town
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts

    pastel tabs - no access to EDIT, PROCESS

    Hi there

    I currently use PASTEL partner - opened my current company but have no access to EDIT PROCESS CHANGE SETUP (have access to File, View, Utility , Window and Help).
    I can view current company data - but cannot process anything.
    Not sure what happened overnight??

    Any suggestions - thanks
    Tim

  2. #2
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Umkomaas
    Posts
    2,850
    Thanks
    249
    Thanked 371 Times in 327 Posts
    Hi Tim. I was going to suggest checking your admin rights, but then realised that you could not get into setup ...

    Are you the only one who has access to your Pastel or is there another user?

    Is your licence up to date?
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

  3. #3
    Diamond Member Neville Bailey's Avatar
    Join Date
    Nov 2010
    Location
    Westville, Durban
    Posts
    2,760
    Thanks
    44
    Thanked 451 Times in 396 Posts
    Perhaps your annual re-registration date has expired?

    You can check by going to Help...About and look at the expiry date.
    Neville Bailey - Sage Pastel Accounting Consultant
    www.accountingsoftwaresupport.co.za
    neville@accountingsoftwaresupport.co.za
    IronTree Online Solutions

    "Give every person more in use value than you take from them in cash value."
    WALLACE WATTLES (1860-1911)

  4. #4
    New Member
    Join Date
    Jun 2015
    Location
    Cape Town
    Posts
    2
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Hi Neville
    Spot on - thank you. I wasn't aware I had to re-register each year. All fine now.

    regards
    Tim

  5. #5
    New Member
    Join Date
    Sep 2016
    Location
    Eastern cape
    Posts
    3
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Hi there

    i wonder is you could help me pls, I am having the same problem now. my laptop did an update and when I reopened pastal xpress v14 all my process options are greyed out. My licence renewal was also for September, i made payment. when i opened the pastal is come up with a registration page which i just completed now, all looked good, i completed what they requested and registered. they then sent me an email to confirm with my copy of the licence agreement. however all the process options are still greyed out? any suggestions.

    thank you in advance.
    tarryn

  6. #6
    Diamond Member Mike C's Avatar
    Join Date
    Apr 2012
    Location
    Umkomaas
    Posts
    2,850
    Thanks
    249
    Thanked 371 Times in 327 Posts
    Hi Tarrynn. Usually after registering you have to close pastel down and reopen it. Go to "Help" and check that your registration is now up-to-date.
    No act of kindness, no matter how small, is ever wasted. - Aesop "The Lion and the Mouse"

Similar Threads

  1. [Question] How to process Sale of Vehicle in Pastel
    By JeandA in forum Accounting Forum
    Replies: 1
    Last Post: 21-Jul-14, 02:07 PM
  2. [Question] Pastel tax verification process
    By dellatjie in forum Accounting Forum
    Replies: 4
    Last Post: 27-May-14, 10:22 AM
  3. Edit account number
    By bamani in forum Accounting Forum
    Replies: 3
    Last Post: 28-Nov-13, 04:05 PM
  4. Replies: 1
    Last Post: 22-Jun-12, 07:30 PM
  5. [Question] Please help - Pastel Year End process
    By JoWebber in forum Accounting Forum
    Replies: 4
    Last Post: 13-Mar-12, 07:58 AM

Did you like this article? Share it with your favourite social network.

Did you like this article? Share it with your favourite social network.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •