Hi
I accidently deleted a tax invoice on Pastel Xpress V11 before batching.
Is there a way to retrieve that invoice or are there any suggestions on how to fix this problem?
The invoice has already been sent to the customer.
Thank you
Hi
I accidently deleted a tax invoice on Pastel Xpress V11 before batching.
Is there a way to retrieve that invoice or are there any suggestions on how to fix this problem?
The invoice has already been sent to the customer.
Thank you
Unfortunately you cannot "undelete" an invoice.
You have two options:
First option is to restore a backup to the point immediately prior to you deleting the invoice. The chances of you having such a backup are slim and you have most likely done a lot of processing since then anyway, so this option is not a great one.
The other option is to recapture the invoice. A new unique invoice will be generated (the system will not allow you to re-use an invoice number, even if it has been deleted), but you can type in a cross-reference to the deleted invoice number, to facilitate the subsequent linking of the customer payment to the invoice. I also suggest that you advise the customer of the situation so that there is no confusion when you send them a month-end statement.
Neville Bailey - Sage Pastel Accounting Consultant
www.accountingsoftwaresupport.co.za
neville@accountingsoftwaresupport.co.za
IronTree Online Solutions
"Give every person more in use value than you take from them in cash value."
WALLACE WATTLES (1860-1911)
Thank you very much for your quick response Neville.
hi
should i capture the new invoice under the date on which the deleted invoice was on
Hi
In Pastel 14, how can i prevent a deleted batch of invoices from showing up on the monthly statements?
I have searched and have drawn a complete blank.
Many thanks
Darren
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